Vice President, Lead Software Engineer Current
July 2021 – Present JPMorgan Chase & Co.
Consumer & Community Banking — One Chase Experience (1CXP)
About the organisation Largest U.S. bank by assets and a Global Systemically Important Bank (G-SIB). Reported firmwide technology spend of approximately $18 billion for FY2025 per the firm's Investor Day disclosures.
Distinguished-reputation indicators
Largest U.S. bank by assetsGlobal Systemically Important Bank (G-SIB) — Financial Stability Board≈ $18B FY2025 firmwide technology expense (Investor Day disclosures)Fortune 100 / FT Global 500
Scope of role
- Architect of record for flagship enterprise CRM, marketing, and event platforms within Consumer & Community Banking
- Direct team of four engineers (two Vice Presidents and two Associates)
- Cross-LOB technical governance across CRM, data, and AI platforms
- Engineering lead on the firm's adoption of agentic AI patterns inside regulated CRM workflows
Impact & outcomes
- Engineering lead on a multi-cloud customer-engagement platform spanning Salesforce CRM, Marketing Cloud, an event-management SaaS, and AWS data pipelines, integrated with the firm's identity and access management
- Architectural standards for agentic-AI deployment aligned to model-risk governance and the firm's regulated-systems controls
- Architectural review and approval authority for cross-LOB programs touching CRM, data, and AI platforms
Technologies
Salesforce (Sales, Service, Experience, Data, Marketing Cloud, Agentforce)AWSEnterprise identity & access managementAgentic AI architectures
Senior Salesforce Technical Lead / Architect
October 2017 – July 2021 New York Life Insurance Company
Sales Central CRM — Financial Professionals platform
About the organisation Oldest mutual life-insurance company in the United States (founded 1845). Fortune 100 ranked; among the largest mutual insurers globally by assets and policyholder count.
Distinguished-reputation indicators
Oldest mutual life insurer in the US — founded 1845Fortune 100 company≈ $700B+ assets under management
Scope of role
- Architecture and engineering lead for the Sales Central CRM serving NYL Financial Professionals nationwide
- Reported to Venkata Bandi (Director, Salesforce Architecture)
- Initiated as Senior Associate, promoted through Senior Lead and Architect tracks
Impact & outcomes
- Designed and led the Client Merge initiative — consolidation across more than 200 million customer and policy records
- Re-built Saved Searches and complex CRM-side reporting for advisor productivity
- Architected the Conga Composer rollout for advisor document generation
- Earned the system & application architecture credentials prerequisite to Salesforce CTA during this tenure
Technologies
Salesforce (Sales, Service, Communities)Apex · Visualforce · LWCConga ComposerMuleSoft integration patterns
Senior Consultant
November 2015 – September 2017 Capgemini Financial Services USA
Banking & Financial Services practice — North America
About the organisation Global IT services and consulting firm headquartered in Paris. CAC 40 listed; Fortune Global 500; one of the largest IT consultancies worldwide by revenue and headcount.
Distinguished-reputation indicators
CAC 40 listed (Paris stock exchange)Fortune Global 500≈ 360,000+ employees globally
Scope of role
- Architecture engagements for multinational retail banks and mortgage insurers
- Lead developer on the firm's flagship CRM initiative for a global retail-banking client
- Mentor and lead reviewer for the engagement's Salesforce engineering team
Impact & outcomes
- Architected the Global CRM Retail Banking platform, including a custom Apex sharing engine handling complex multi-region access policies
- Led delivery of the Origination Automation Foundation for a major mortgage-insurance carrier — AWS SNS, S3, and Guidewire SOAP integration via Microsoft BizTalk
- Built one of the engagement's first production Lightning App prototypes during the Classic-to-Lightning transition
Technologies
Salesforce Sales & Service CloudApex · custom sharingAWS SNS, S3Guidewire SOAP · Microsoft BizTalkSalesforce Lightning Components (early adopter)
IT Analyst → Technical Lead → Application Architect
January 2011 – October 2015 Tata Consultancy Services
Salesforce Centre of Excellence — Telecom, Manufacturing, and Banking verticals
About the organisation Second-largest IT services firm in the world by market capitalization. India's largest private-sector employer of IT professionals. Tata Group flagship; NSE / BSE listed; Fortune Global 500.
Distinguished-reputation indicators
≈ 600,000 employees globallyTata Group flagship — one of India's most valuable companiesFortune Global 500
Scope of role
- Career path: IT Analyst (start) → Technical Lead → Application Architect (exit grade)
- Multi-account engagements spanning telecom networking, industrial pricing, and retail banking
- On-site to U.S. client locations after the architect-track promotion
Impact & outcomes
- Salesforce platform engineering for Cisco TSN — network-service inventory and CRM integration
- Vistaar Pricing — complex enterprise pricing rules engine on the platform
- Marketing & Campaign Banking suite (B2B Campaign Banking, Offer Enrollment, Marketing Delivery Tool) for a large U.S. retail bank
- MCW Telecom — service-provider customer experience and provisioning
Technologies
Salesforce Force.com platformApex · Visualforce · SOAP/REST integrationsHeroku Connect (early)Java enterprise stack (Cisco TSN integrations)